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IT Support

  • Schiebel Elektronische Geräte
  • Vienna
  • Wiener Neustadt
  • Fulltime
IT Support, 1. image

High Tech Company and Global Market Leader

The Schiebel Group is a globally active high-tech electronics company and market leader in the field of unmanned helicopters (CAMCOPTER® S-100 and S-300). For us, it's not just about technology – it's about visions that take off! 
 
We are consistently working on expanding our global IT infrastructure and security systems because a stable and efficient IT infrastructure is the key to our company's success. Therefore, we are looking for an experienced and committed individual in the field of IT support. Since we have locations in both Vienna 5 and Wiener Neustadt, your presence will regularly be required at both sites.

Why IT Support is So Important

The IT support employee is the first point of contact for users with IT questions and technical problems. They ensure the smooth operation of IT workstations, assist users in utilizing IT systems, and contribute to the availability, security, and stability of the IT infrastructure. This allows everyone to focus on their actual tasks instead of dealing with IT issues.

Your Responsibilities

User Support

  • Receiving, processing, and documenting 1st- and 2nd-level support (remote and on-site)
  • Analyzing and resolving hardware and software issues
  • Assisting users in utilizing IT systems and applications
  • Introducing new employees to the IT work environment

Workplace and System Maintenance

  • Installing, configuring, and maintaining PCs, notebooks, mobile devices, and peripherals
  • Installing and updating operating systems and standard software
  • Setting up and managing user accounts and standard permissions
  • Managing and documenting IT hardware and software

Operations & Maintenance

  • Supporting the operation of the IT infrastructure
  • Performing regular maintenance and updates
  • Monitoring defined IT systems and reporting issues
  • Assisting with backup and recovery measures

Information Security

  • Adhering to IT security policies
  • Supporting the implementation of security measures
  • Identifying and reporting security incidents
  • Raising user awareness of IT security

Documentation

  • Documenting support cases and solutions
  • Maintaining IT documentation and knowledge base
  • Creating simple user guides

What You Bring

  • Completed education in the IT field or a comparable qualification
  • Initial professional experience in IT support is an advantage
  • Very good German and English skills
  • Good knowledge of Windows operating systems
  • Experience with Microsoft 365 and standard Office applications
  • Basic knowledge of networks (TCP/IP, DNS, DHCP)
  • Familiarity with Active Directory or similar user management systems
  • Knowledge of common IT security standards is an advantage
  • Driver's license B is a must, and having your own car is an advantage
  • Willingness to work in both Wiener Neustadt (ample parking available) and Vienna's 5th district

Personal Competencies

  • Strong service and customer orientation
  • Enjoyment of proactive communication
  • Analytical thinking and structured working style
  • Independent and responsible working style
  • Enjoyment of continuous learning in your field
  • Teamwork
  • Self-reliant working
  • Reliability

What Awaits You

  • A company where technological innovation is a top priority
  • A team that works collaboratively and shares knowledge
  • Employee benefits such as health and sports programs, bike leasing, meal subsidies, fresh fruit and hot beverages, and employee events
  • Flexible working hours
The gross annual salary is based on the collective agreement for the metal industry and starts at 38,183.60 euros in usage group III. There is a willingness to pay more depending on your qualifications and experience.
 
If you also believe that nothing works without professional IT support, then we have the right position for a dedicated individual who will elevate our IT support to a new level with expertise, patience, and service orientation!
  • Birgit Rada-Tomasin
  • Senior Recruiting Specialist
  • Michael Müller
  • Head of IT